The Regional Information Center supports information and technology needs of school districts in Suffolk County. It is one of twelve (12) Regional Information Centers located throughout the State. Professional and cost-effective services include software training; installation, support, and maintenance for a variety of financial and student information systems; special education software support; test scoring; data warehouse and student data analysis; network design and management; Local Area Network (LAN) and Wide Area Network (WAN) support; and microcomputer repair services. Our goal is to help districts use technology to make district management easier and more efficient. The LAN - Telecommunications Help Desk provides support to BOCES and district personnel via telephone and by dispatching personnel to client locations for hands-on assistance. We also provide resident technicians in house for district LAN support. We are in the process of enhancing our network monitoring capability to respond more rapidly to network congestions and outages. Annual LAN Maintenance and Support includes the following: LAN diagnostics including testing cables with diagnostic hardware and software System password maintenance Updating of network user profiles Network print server, printer and print queue management Anti-virus scanning Tape backups design and configuration Network operating system patches and Updates - e.g., Novell or Windows NT Server, Hub, Switch, Router, Bridge Support Telecommunications provides consulting/project management services from an experienced technical staff well versed in selecting the most cost-effective solutions for schools telecommunications needs. Our staff will assess, evaluate and recommend the best alternatives for switch upgrades, vendor bid preparation, bid analysis, cost analysis/reduction, carrier evaluation/negotiations and all services related to school telephone service and equipment. The actual scope of the services provided will be custom tailored to your needs, goals and environment.